We are
AI
empowered people
AI Aware, multi talented people for a omni-channel world
Our brand immersed super agents have the confidence provided by an omni-channel single view of the customer and are able to balance risk and experience effortlessly. This allows us to robustly measure and analyse performance and quality data across multiple touch points and maximise your ROI on every customer engagement. And though our agents hail from different backgrounds, we are all cut from the same fabric and bound by a common focus — to deliver great customer experiences through outsourced contact centres that drive business growth for our clients.
Our background
Our brand immersed team have the confidence provided by an omni-channel single view of the customer platform and are able to balance risk and experience effortlessly. This allows us to robustly measure and analyse performance and quality data across multiple touch points and maximise your ROI on every customer engagement. And though our people all hail from different backgrounds, we are all cut from the same fabric and bound by a common focus — to deliver great customer experiences that drive business growth for our clients.
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Our operational offering
30+ years of combined customer experience consultancy, CCaaS technology and BPO experience
Remote working BPO agents based in Jersey offering micro shift flexibility and a pay-as-you-use cost model
Digital contact management platform with Chat-GPT embedded on all channels.
Omni-channel, multi-lingual, 24/7/365 with a blend of on-demand and dedicated advisor resource
Leading edge technology, data analytics, tools and insight
Holistic approach to talent retention and people development
Market leading CX software developed in-house and used by organisations worldwide
Our people go the extra mile
Meet Tracy, She is dedicated to providing first class service to her customers.
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